Privacy Policy

Information We Collect

We collect information you voluntarily provide to us, including:

• Contact Information — Name, email address, phone number
• Reservation Details — Date, time, party size, special requests
• Event Inquiry Information — Private event details, preferences, budget range
• Age Confirmation — Confirmation that you are 21 years of age or older
• SMS Consent — Your opt-in consent to receive text messages from Queens Lounge

We may also automatically collect certain technical data when you visit our website, including IP address, browser type, pages visited, and time spent on pages, through standard web analytics tools.

How We Use Your Information

We use the information we collect for the following purposes:

• To confirm and manage your reservations and event bookings
• To send you SMS messages you have opted in to receive, including event promotions, announcements, and booking confirmations
• To respond to your inquiries and provide customer support
• To send you information about upcoming events, themed nights, and special offers (with your consent)
• To improve our website, services, and guest experience
• To comply with applicable laws and regulations

How We Share Your Information

Queens Lounge does not sell, rent, or share your personal information with third parties for their own marketing purposes. We may share your information only in the following limited circumstances:

• Service Providers — Trusted vendors who assist us in operating our website, processing reservations, or delivering communications (e.g., SMS platform providers, email services), subject to confidentiality agreements
• Legal Requirements — When required by law, subpoena, or other legal process
• Business Protection — To protect the rights, property, or safety of Queens Lounge, our guests, or others

All third-party service providers are contractually obligated to use your information only as directed by Queens Lounge and in compliance with this Privacy Policy.

SMS Opt-In Data

Information collected through our SMS opt-in process — including your phone number and consent records — is treated with the highest level of privacy protection:

• Your phone number will never be sold or shared with third parties for marketing purposes
• Opt-in data is stored securely with timestamps and source records
• Your consent to receive SMS messages is separate from any purchase or service agreement
• You may withdraw consent at any time by replying STOP — this will immediately remove you from our messaging list

Data Retention & Security

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

Your Rights & Choices

You have the following rights with respect to your personal information:

• Access — Request a copy of the personal information we hold about you
• Correction — Request correction of inaccurate or incomplete information
• Deletion — Request deletion of your personal information, subject to legal obligations
• Opt-Out of SMS — Reply STOP to any SMS message at any time
• Opt-Out of Email — Unsubscribe via the link in any marketing email

To exercise any of these rights, please contact us using the information below.

Age Restriction

Queens Lounge is an adult entertainment venue. Our services, website, and SMS programs are intended exclusively for individuals who are 21 years of age or older. We do not knowingly collect personal information from individuals under 21. If we become aware that we have inadvertently collected information from someone under 21, we will delete it promptly.

Cookies & Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You may configure your browser to refuse cookies; however, some features of our website may not function properly without them.

We do not use tracking technologies to collect personally identifiable information without your knowledge.

Updates to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this Policy periodically. Continued use of our services after any changes constitutes your acceptance of the updated Policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: